Returns & Refunds Policy

At Dakotas Western Tack, we want you and your horse to be happy with your purchase. If something isn’t quite right, we’ll do our best to help get things sorted. 🤠🐴

Returns

We accept returns on eligible items within 7 days of receiving your order.

To qualify for a return, items must:

• Be unused and in their original condition.
• Be clean and free from horse hair, dirt, sweat, marks or signs of use.
• Have all original tags and packaging where applicable.
• Be returned in suitable condition for resale.

Please note: For hygiene and safety reasons, items that have been used on a horse may not be eligible for return.

Sale & Clearance Items

Sale, clearance and specially discounted items are final sale and cannot be returned or exchanged unless the item is faulty or damaged when received.

Pre-Orders & Custom Orders

Pre-order items are ordered specifically for you and may not be cancelled or returned once the order has been placed, unless the item is faulty or we are unable to fulfil your order.

Custom or specially made items are also non-returnable unless they are faulty or incorrect.

Faulty or Incorrect Items

If your item arrives damaged, faulty or you receive the wrong item, please contact us within 24 hours of receiving your order.

Please send us:

• Your order number
• A description of the issue
• Clear photographs of the item and packaging

We'll assess the issue and, where applicable, arrange a replacement, repair or refund.

Change of Mind

Changed your mind? No worries — eligible unused items may be returned within 7 days of delivery.

Return shipping costs for change-of-mind returns are the responsibility of the customer. The original shipping fee is non-refundable.

Refunds

Once your return has been received and inspected, we'll let you know whether your refund has been approved.

Approved refunds will be processed using the original payment method where possible.

Please allow 5–10 business days for the refund to reflect in your account, depending on your bank or payment provider.

Exchanges

If you'd prefer to exchange an eligible item for another size or product, please contact us first. Exchanges are subject to stock availability.

Any difference in price will need to be paid or refunded accordingly.

How to Start a Return

Before sending anything back, please contact us at:

hello@dakotaswesterntack.co.za

Please include your order number and the reason for your return.

Please don't send a return without contacting us first, as this may delay the processing of your return.

Our Promise

We're a small business built for riders who want good-quality tack and gear at prices that don't make your wallet buck. 🐴💸

We'll always do our best to treat every return fairly and help find a solution.

Happy horse. Happy rider. Happy shopping! 🤠