Shipping Policy

At Dakotas Western Tack, we like our orders to reach you safely, securely and without taking the scenic route! 🤠🐴

We currently offer delivery through The Courier Guy and PUDO.

1. Shipping Options

The Courier Guy

Orders can be delivered directly to your chosen delivery address using The Courier Guy.

Delivery times may vary depending on your location and courier network. Once your order has been collected, you will receive tracking information where applicable.

PUDO

PUDO provides a convenient locker-to-locker delivery option.

You can select an available PUDO locker as your collection point, making it easy to collect your order when it suits you.

Please ensure that you select the correct PUDO locker and provide accurate contact details when placing your order.

2. Processing Times

Orders are generally processed once payment has been received and cleared.

Please allow 1–3 business days for your order to be processed and handed to the courier, unless otherwise stated on the product page.

Orders placed over weekends or public holidays will be processed on the next available business day.

3. Pre-Orders

Pre-order products have a longer fulfilment period.

Unless otherwise stated, please allow approximately 4–6 weeks for pre-order items to arrive and be ready for shipping.

If your order contains both in-stock and pre-order items, your order may be shipped together once all items are available.

4. Delivery Times

Courier delivery times are estimates and may vary depending on:

• Your delivery location

• Courier volumes

• Public holidays

• Weather conditions

• Unforeseen courier delays

• Other circumstances outside our control

Once your parcel has been handed to the courier, delivery is managed by the selected courier service.

5. Tracking

Where tracking is available, tracking information will be provided once your parcel has been dispatched.

Please keep an eye on your tracking notifications so you know when your parcel is ready for delivery or collection.

6. Incorrect Delivery Information

Please make sure that your delivery address, contact number and email address are correct when placing your order.

Dakotas Western Tack cannot be held responsible for delays or additional costs caused by incorrect or incomplete delivery information supplied by the customer.

7. PUDO Collection

For PUDO deliveries, customers are responsible for collecting their parcel from the selected locker within the applicable collection period.

If a parcel is not collected within the required timeframe and is returned or requires re-delivery, additional shipping charges may apply.

8. Delivery Delays

We do our best to get your order on the road as quickly as possible, but once your parcel is with the courier, delays can occasionally happen.

Courier delays do not automatically qualify an order for a refund of the shipping fee.

If your parcel appears to be delayed or lost, please contact us and we will assist where possible.

9. Damaged Parcels

Please check your parcel when you receive it.

If your parcel appears damaged, please take photographs of the packaging and the contents and contact us as soon as possible.

For damaged or incorrect items, please refer to our Returns & Refunds Policy.

10. Shipping Costs

Shipping costs will be displayed at checkout based on the available delivery option and destination.

Shipping charges may vary depending on the size, weight and destination of your order.

11. Our Little Shipping Promise

We may not have a horse and wagon doing the deliveries, but we'll do our best to get your order saddled up and on its way! 🤠

Good tack. Fair prices. Happy horses.

Thank you for supporting Dakotas Western Tack — a small business making quality tack and gear more affordable for the average rider.

Happy shopping & happy trails! 🐴🤠